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Welcome to the ServLabs FAQ section! Here, we have compiled a list of frequently asked questions by our valued customers. Our sections cover a range of services, including pest control, bird proofing, woodworm treatments, specialist cleaning, weed control, washroom services, grounds maintenance, and facilities management. Please browse through our FAQ section to find answers to any questions you might have.

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ServLabs FAQ section


  • Where can I find ServLabs Terms of Business?
    ServLabs Terms of Business can be found here....
  • Our Company
    ServLabs is committed to providing the best service possible to its customers. We have compiled the following terms of business to ensure that all transactions are conducted in a fair and transparent manner. Our terms of business include our cookie policy, privacy policy, consumer policy and business customer policy. Please take the time to read through all of these documents to ensure that you understand the rules and regulations that govern our services. If you have any questions, please do not hesitate to contact us. We are always happy to answer any queries you may have.
  • National Account customers
    At ServLabs, we understand that for many of our customers, managing multiple sites can be a challenge. That's why we offer a dedicated account handling team to provide our customers with the highest level of support. Our account handlers are experienced in providing tailored support to multi-site customers across a range of industries, such as Restaurants, Bars, Offices, Retail, Landlords, Letting Agencies, Hotels, Schools, Embassies, Care Homes and more. Our team of account handlers are on hand to provide you with the best advice and guidance to meet your specific needs, as well as manage any issues you may have in a timely and cost-effective manner. With our experienced account handlers, you can rest assured that all your needs will be met with the highest level of service. find out more here
  • Do ServLabs operate 24hrs a day?
    Twenty-four hours a day, seven days a week, and 365 days a year. This means that customers or clients can access our services at any time of the day or night, including on weekends and holidays. Providing 24-hour service requires a significant commitment of resources, including staffing, technology, and infrastructure. However, it is a valuable competitive advantage for our business to meet the needs of homeowners and businesses who require around-the-clock services.
  • What is the process for treating a wasp nest?
    At Servlabs pest control services, our process for treating a wasp nest typically involves the following steps: Inspection: Our trained technicians will inspect the area to locate the wasp nest and assess the level of infestation. Safety precautions: We prioritise safety and will take necessary precautions to protect you and our technicians from potential stings. This may include wearing protective clothing and ensuring the area is clear of people and pets. Treatment plan: Based on the nest location and size, we will develop a customised treatment plan to eliminate the wasps effectively. Application of treatment: Our technicians will apply appropriate insecticides or eco-friendly solutions directly to the nest or entry points to eradicate the wasps. Nest removal: Once the treatment has taken effect and the wasps are no longer active, we will safely remove the nest, ensuring it does not pose any future risks. Prevention advice: We will recommend preventive measures to minimise the likelihood of future wasp nest formation. For more information, click here
  • How long does it take to get rid of mice with a baiting programme?
    The length of time it takes to get rid of mice with a baiting program can vary depending on the severity of the infestation and the effectiveness of the control measures used. In general, it can take several weeks or even months to completely eliminate a mouse population using baiting programs. Baiting programs involve placing toxic baits in strategic locations around the building or property to attract and kill mice. The mice may need to feed on the baits several times before succumbing to the toxic effects, and it can take some time for the bait to spread throughout the population. Additionally, mice reproduce quickly, with a single female capable of producing up to 10 litters per year, so it's important to continue the baiting program for several days to ensure that all the mice are eliminated. More information -
  • Will Conkers get rid of spiders?
    There is a common belief that conkers (also known as horse chestnuts) can repel spiders, but there is no scientific evidence to support this claim. While conkers do contain a chemical called saponin, which is toxic to some insects, there is no evidence to suggest that it has any effect on spiders. Spiders are not typically attracted to conkers, so placing them around your home is unlikely to have any impact on a spider infestation. If you are experiencing problems with spiders in your home, there are several other methods of control that may be more effective, such as removing clutter, sealing cracks and crevices, and using spider traps or insecticides. In summary, while conkers may have some insecticidal properties, there is no evidence to suggest that they can effectively repel spiders. It is best to use other methods of control to address spider infestations. Give us a call Lynne Jones - Swansea 🤣 This May Help
  • What is Pest Control?
    Pest control is the management or regulation of pests, which are any animals, insects, or other organisms that are considered harmful or unwanted. The goal of pest control is to prevent or reduce the negative impact of these pests on human health, property, and the environment. Pest control methods can range from physical barriers and traps to the use of pesticides and other chemical treatments. Integrated Pest Management (IPM) is a holistic approach that combines several strategies, including biological control, cultural practices, and chemical control, to manage pests in a safe and effective manner. Pest control is important in various settings, such as homes, gardens, farms, commercial properties, and public spaces, as pests can cause damage to structures, crops, and health. Effective pest control measures can help to prevent the spread of diseases, reduce property damage, and ensure a safe and healthy environment for people and animals. For more information on pest control services, visit......
  • Will the treatment kill all the wasps instantly?
    The effectiveness of the treatment depends on various factors, including the product used, the size of the nest, and the behavior of the wasps. While the treatment is designed to eliminate the wasps, it may not result in instant death for all individuals within the nest. Some wasps may take longer to be affected by the treatment or return to the nest after treatment has been applied. Our technicians will explain the expected outcome and any follow-up measures that may be necessary. For more information, click here. To Make a booking, click here.
  • What should I do if I discover a wasp nest?
    If you discover a wasp nest on your property, it's best to avoid disturbing it or attempting to remove it yourself. Wasps can become aggressive when their nest is threatened, leading to potential stings and injuries. Contact Servlabs pest control services, and our trained technicians will handle the situation safely and efficiently. In the meantime, it is advisable to keep a safe distance from the nest and prevent any unnecessary activity near it. For more information, click here. To Make a booking, click here.
  • Will my cat get rid of mice in my attic?
    Cats are natural predators of mice, and having a cat in your home or around your property can be an effective way to control a mouse infestation. However, whether or not a cat will be able to get rid of mice in your attic depends on a few factors. Firstly, the cat must have access to the attic in order to hunt the mice. If the attic is not easily accessible or if there are no holes or gaps that the cat can use to get in and out of the space, then the cat may not be able to hunt and eliminate the mice. Secondly, if the mouse infestation in your attic is severe, it may be difficult for a cat to completely eliminate all of the mice. In some cases, professional pest control services may be needed to help eradicate the infestation. In summary, while having a cat can be a helpful addition to your pest control efforts, it is important to also take other measures to control and eliminate a mouse infestation. Give us a call
  • How long does a wasp nest treatment take?
    The duration of a wasp nest treatment depends on several factors, including the nest size, location, and the level of infestation. On average, the treatment process may take anywhere from 30 minutes to a few hours. However, complex infestations or hard-to-reach nests may require additional time. Our technicians will provide you with an estimated timeframe during the inspection and treatment planning stage. For more information, click here To Make a booking, click here.
  • How long do mice live?
    The lifespan of mice varies depending on the species, environmental factors, and other factors such as genetics, diet, and health. On average, mice in the wild live for about 1-2 years, while captive mice can live up to 3 years or more. Here are some examples of the lifespan of different mouse species: House mouse (Mus musculus): 1-2 years Field mouse (Apodemus sylvaticus): 2-3 years It's worth noting that mice can reproduce rapidly, with females reaching sexual maturity at around 6-8 weeks old and being able to produce several litters per year. This can contribute to the rapid population growth and potential pest problems associated with mice. Links that may help...... Mice Control & Removal - Homeowners - Business Owners -
  • Is the Wasp treatment safe for humans and pets?
    Yes, at Servlabs, we prioritize safety and use products and treatments that are approved for use in residential and commercial settings. However, it is essential to follow any instructions our technicians provide to ensure the safety of humans and pets during and after the treatment. We may recommend temporarily vacating the area or keeping pets indoors during the treatment process to minimize any potential risks. For more information, click here. To Make a booking, click here.
  • Can ServLabs washroom services supply environmentally friendly products?
    Yes, Servlabs washroom service offers environmentally friendly or sustainable options for washroom supplies. These include recycled toilet paper, biodegradable hand soaps, eco-friendly air fresheners, and energy-efficient hand dryers. If environmental considerations are important to you, you can discuss these options with us to ensure they align with your sustainability goals.
  • How do ServLabs washroom services ensure hygiene and cleanliness?
    ServLabs Washroom services prioritise hygiene and cleanliness to create a safe and pleasant washroom environment. We achieve this through regular cleaning and sanitisation using appropriate cleaning agents and equipment. Additionally, we follow established protocols and best practices for washroom hygiene, such as proper handwashing techniques, using disposable gloves, and adhering to industry standards for sanitation.
  • Is ServLabs available for emergency repairs?
    Yes, We understand the importance of maintaining functional washroom facilities and offer emergency repair services. Whether it's a plumbing issue, broken fixtures, or other urgent problems, we dispatch technicians who can quickly to address the situation and restore the functionality of your washrooms.
  • What services do washroom service companies provide?
    A ServLabs washroom service typically provides a range of services related to maintaining and managing washroom facilities. These services may include: Regular cleaning and sanitisation of washrooms. Restocking essential supplies such as toilet paper, hand soap, and paper towels. Emptying and maintaining sanitary bins for feminine hygiene products. Supplying and servicing air fresheners and odour control systems. Installing and maintaining hand dryers or paper towel dispensers. Deep cleaning and disinfection of washroom fixtures and surfaces. Plumbing repairs and maintenance. Providing baby changing facilities and restocking diaper changing stations. Water management and conservation solutions. Providing and servicing vending machines for personal care products.
  • What is Urinal servicing
    Urinal services typically refer to the regular cleaning and maintenance of urinals in public restrooms to ensure their hygiene and functionality. The frequency and scope of urinal services may vary depending on the usage, type of urinal, and the requirements of the establishment. Some common urinal services include: Cleaning and sanitizing the urinals: This involves removing any debris or waste from the urinal, scrubbing and disinfecting the surface, and flushing the drain. Descaling: Urinals can become clogged or damaged due to the buildup of mineral deposits, such as calcium or limescale. Descaling involves the use of specialized chemicals or tools to remove these deposits and restore the functionality of the urinal. Maintenance and repair: Urinals may require periodic maintenance or repair, such as replacing broken or malfunctioning parts, to ensure their proper operation. Deodorizing: Urinals can emit unpleasant odors, especially if they are not cleaned regularly. Deodorizing involves the use of specialized chemicals or air fresheners to eliminate or mask these odors. The frequency and scope of urinal services may vary depending on the usage and the type of urinal. For example, high-traffic public restrooms may require more frequent cleaning and maintenance than low-traffic restrooms. It is important to consult with a professional cleaning or maintenance service provider to determine the appropriate urinal services for your establishment. For more information please review
  • How often should Sanitary Bins be emptied?
    The frequency of emptying feminine hygiene/sanitary bins may vary depending on the usage and the capacity of the bin. However, as a general guideline, it is recommended that feminine hygiene/sanitary bins be emptied at least once a day to maintain hygiene and prevent unpleasant odors. In high-traffic public restrooms, it may be necessary to empty the bin more frequently to ensure that it does not overflow. In addition, if the bin starts to emit an unpleasant odor, it should be emptied immediately. It is important to note that proper disposal of feminine hygiene products is crucial in maintaining hygiene and preventing the spread of infections. Therefore, it is essential to ensure that the bins are emptied regularly and that the contents are disposed of properly. ServLabs offer a wide range of services to businesses in the uk, England and Wales. Please view for more information.
  • How frequently do washroom service companies clean washrooms?
    The frequency of washroom cleaning depends on several factors, including the type of facility, the number of visitors, and any specific requirements of the client. Generally, ServLabs offer different cleaning schedules, such as daily, weekly, or monthly visits. High-traffic facilities like shopping malls or office buildings may require daily or multiple visits per day, while low-traffic facilities may only require weekly or biweekly visits.
  • Are washroom service contracts typically long-term?
    ServLabs Washroom services contracts can vary in duration depending on the agreement between the client and us. Some contracts may be short-term, covering a specific event or project, while others are long-term, extending for several months or even years. Long-term contracts often provide cost benefits and ensure consistent service for the duration of the agreement.
  • What is Dry Rot?
    Dry rot is a type of fungal decay that can affect timber and other wooden structures. It's caused by a fungus called Serpula lacrymans, which breaks down the cellulose and lignin in wood, leaving it dry, brittle, and structurally weak. Dry rot can occur in any part of a building where there is moisture and poor ventilation, such as damp basements, leaky roofs, or poorly ventilated crawl spaces. It's often identified by a distinctive musty odor, as well as visible signs of fungal growth, such as white or greyish threads, a soft spongy texture, and a rusty red coloration. If left untreated, dry rot can cause significant damage to wooden structures, leading to structural weakness, deformation, and even collapse. It can also spread to other parts of the building, including plaster, masonry, and other materials. Treatment of dry rot typically involves identifying and addressing the source of moisture, such as repairing leaks or improving ventilation. The affected wood may also need to be removed and replaced, and any remaining wood treated with fungicide to prevent further growth. In severe cases, it may be necessary to engage a professional contractor to undertake the repair work. Prevention of dry rot involves ensuring good ventilation and moisture control in the building, including regular inspections for leaks or other sources of moisture. It's also important to maintain wood in good condition and to replace any damaged wood promptly to prevent the spread of fungal decay.
  • What is Wet Rot?
    Wet rot is a type of fungal decay that affects timber and other wooden structures in damp or wet conditions. It's caused by various species of fungi that break down the cellulose and lignin in wood, leading to a loss of structural integrity. Wet rot is typically identified by visible signs of decay, such as softening, cracking, or shrinking of the wood, as well as discoloration and a musty odor. The affected wood may also show signs of fungal growth, such as white or gray threads, and may have a waterlogged appearance. Unlike dry rot, wet rot is usually confined to the area where there is excess moisture, such as around leaks, condensation, or poor ventilation. However, if left untreated, it can spread to other parts of the building and cause significant damage. Treatment of wet rot typically involves identifying and addressing the source of moisture, such as repairing leaks, improving ventilation, or treating rising damp. The affected wood may also need to be removed and replaced, and any remaining wood treated with fungicide to prevent further growth. Prevention of wet rot involves ensuring good ventilation and moisture control in the building, including regular inspections for leaks or other sources of moisture. It's also important to maintain wood in good condition and to replace any damaged wood promptly to prevent the spread of fungal decay.
  • What is woodworm treatment?
    Woodworm treatment involves applying a chemical solution to the affected wood to kill the larvae and prevent further damage. Treatment may also involve replacing damaged wood if necessary.
  • Understanding Woodworm.......
    Woodworm is a general term that refers to the larvae of several species of wood-boring beetles, including the common furniture beetle, the house longhorn beetle, and the deathwatch beetle. Woodworm infestations can cause damage to wooden structures such as furniture, flooring, and structural timbers. The larvae feed on the wood, creating tunnels and weakening the structure. Woodworm larvae can stay in the wood for several years before emerging as adult beetles. Adult woodworm beetles do not feed on wood and only live for a short time, typically a few weeks to a few months. The life cycle of woodworm varies depending on the species and environmental conditions, but it typically includes egg-laying, larval feeding, pupation, and emergence as an adult beetle. Woodworm infestations can be treated using chemical treatments, heat treatments, or fumigation. It's important to seek professional advice when treating woodworm to ensure the correct treatment is used and that the infestation is eradicated. Woodworm infestations can be prevented by ensuring good ventilation and dryness in wooden structures, and by storing wooden items in dry areas. Regular inspections of wooden structures can also help to identify and address infestations before they become severe. Woodworm can be a serious problem in historic buildings, as the removal of affected timbers can cause significant damage to the structure. Conservation techniques, such as using pheromone traps or injecting insecticide directly into the affected timbers, may be used to treat woodworm in historic buildings.
  • How do I know if I have woodworm?
    Signs of woodworm infestation include small holes in wooden surfaces, powdery dust around these holes, and weak or crumbly wood. You may also see adult beetles emerging from the wood.
  • Can bird control help with bird droppings and associated health risks?
    Yes, bird control measures can help manage bird droppings and associated health risks. By deterring birds from roosting or nesting in specific areas, the accumulation of bird droppings can be reduced, minimizing health hazards and property damage.
  • Do Bird Spikes Hurt Birds?
    Bird spikes are physical barriers designed to deter birds from landing or roosting on surfaces such as ledges, window sills, and building facades. Bird spikes do not hurt birds if they are installed and used correctly. Bird spikes are typically made of plastic or stainless steel, with pointed tips or protrusions that make it difficult or uncomfortable for birds to land or roost on the protected surface. The spikes are usually spaced closely enough to prevent birds from landing but not so close that they can get trapped or injured. If bird spikes are installed correctly, they are safe for birds and will not cause any harm. However, improper installation or the use of low-quality materials can potentially cause harm to birds. For example, if the spikes are too sharp or made of materials that can rust or corrode, they could potentially cause injury or infection to birds that come into contact with them. For more information on Bird spike installations visit -
  • What are some common bird control methods?
    Servlabs Pest Control offers various bird control methods, including bird netting, bird spikes, bird deterrent gel, bird wire systems, sonic repellers, and visual deterrents. The choice of method depends on the specific bird problem and the environment.
  • Why is bird proofing important?
    Bird proofing is essential to prevent damage caused by birds, such as property destruction, health hazards, and nuisance. It helps protect buildings, structures, and outdoor spaces from bird-related issues.
  • Do you provide maintenance services for bird control installations?
    Yes, we offer maintenance services to ensure the ongoing effectiveness of bird control installations. Regular inspections, cleaning, and repairs are essential to keep the bird control measures in optimal condition.
  • Are there any specific regulations for cleaning in healthcare settings?
    Yes, there are specific regulations for cleaning in healthcare settings, such as the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. These regulations require healthcare providers to maintain clean and hygienic premises, equipment, and utensils, and to have effective infection prevention and control measures in place.
  • Who is responsible for ensuring compliance with cleaning laws in the UK?
    The responsibility for ensuring compliance with cleaning laws in the UK falls primarily on employers and business owners, who are required to provide a safe and healthy working environment for their employees and customers. Regulatory bodies, such as the Health and Safety Executive and local authorities, may also carry out inspections and enforcement actions to ensure compliance.
  • What are the Control of Substances Hazardous to Health (COSHH) Regulations 2002?
    The Control of Substances Hazardous to Health (COSHH) Regulations 2002 require employers to assess the risks posed by hazardous substances in the workplace, including cleaning products, and to take steps to prevent or control exposure.
  • What are the cleaning laws in the UK?
    The UK has several laws and regulations related to cleaning, including the Workplace (Health, Safety and Welfare) Regulations 1992, the Control of Substances Hazardous to Health (COSHH) Regulations 2002, and the Food Safety Act 1990.
  • What is the Food Safety Act 1990?
    The Food Safety Act 1990 sets out the requirements for food safety and hygiene in the UK. This includes ensuring that food premises are kept clean and maintained in a good state of repair, and that food handlers are trained and supervised.
  • What are the Workplace (Health, Safety and Welfare) Regulations 1992?
    The Workplace (Health, Safety and Welfare) Regulations 1992 set out the minimum health, safety, and welfare requirements for workplaces in the UK. This includes ensuring that workplaces are kept clean and orderly, with adequate ventilation, lighting, and toilet facilities.

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